Privacy Policy

1. Overview

The symptompro.com platform is a professional technical diagnostic tool for software systems and IT networks. This policy describes how we collect, use, protect, and disclose information obtained from visitors to our website. We are committed to protecting the privacy of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Romanian legislation.

2. Data We Collect

• Contact Data: Name, email address, phone number, when you contact us via the website form or directly by email.
• Technical Data (automatically collected): IP address, browser type and version, operating system, access timestamp, pages visited and time spent on them. This data is collected via cookies and similar technologies.
• Usage Data: Information about how you interact with our platform, for performance analysis and service improvement.

3. Purpose of Data Processing

We process your data exclusively for the following legitimate purposes:

• To respond to your requests and questions regarding our technical diagnostic services.
• To analyze and optimize the performance of our website and tools.
• To improve the content and functionality of the platform.
• To comply with legal and regulatory obligations.

We do not use your personal data for direct marketing without your express consent.

4. Cookies and Similar Technologies

The site uses strictly necessary cookies for basic functionality and analytics cookies (e.g., Google Analytics) to understand platform usage. You can control cookie settings in your browser. Blocking essential cookies may affect site functionality.

5. Data Sharing with Third Parties

We do not sell, rent, or trade your personal data. Data may only be shared with:

• Technical service providers (e.g., hosting, analytics) working on our behalf who have strict contractual confidentiality obligations.
• Competent authorities, only if required by law.

6. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure ("right to be forgotten") under certain conditions.
• Right to restriction of processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights or for any privacy-related questions, please contact us.

7. Data Protection Contact

You have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe the processing of your data violates regulations.

8. Policy Changes

We reserve the right to update this policy periodically to reflect changes in our practices or regulations. Any significant change will be communicated by posting the updated version on this page, with a new "Last updated" date. We encourage you to review this page periodically.